This Privacy Policy explains how PawandTail.in (“Platform”, “We”, “Us”, “Our”) collects, uses, stores, shares, and protects your personal information when you access or use our website, mobile application, or services (“Services”). By using our Platform, you consent to the practices described in this Policy.
This Policy is compliant with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and applicable Indian rules and guidelines.
1. Definitions
For the purpose of this Privacy Policy:
- “Users” refers to individuals or entities who access, browse, register on, or use the Platform to request, book, or avail pet-related services, including but not limited to pet owners, pet guardians, or any person acting on their behalf.
- “Service Provider” refers to any individual, professional, organization, or entity that registers on the Platform to offer, list, promote, or provide pet-related services, including but not limited to grooming, walking, training, boarding, daycare, veterinary consultations, or any other pet-care services.
- “Personal Data” means any data about an individual who is identifiable by or in relation to such data, as defined under the DPDP Act, 2023.
- “Processing” means the collection, storage, use, sharing, or deletion of Personal Data.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information from Users and Service Providers:
- Full name
- Phone number
- Email address
- Address and location
- Government ID (optional, if provided for verification)
2.2 Pet Information
We may collect the following information from Users:
- Pet name
- Breed
- Age
- Medical conditions / vaccination history
- Behaviour information
2.3 Service & Transaction Information
- Booking details
- Communication between Users and Service Providers
- Payment status
- Feedback and reviews
2.4 Technical Information
- IP address
- Device type
- Browser information
- Cookies and tracking data
- Location (if enabled)
3. How We Use Your Information
We use your information for the following purposes:
- Creating and managing your account
- Matching Users with Service Providers
- Facilitating communication and bookings
- Processing payments via third-party payment gateways
- Providing customer support
- Verifying identity or preventing fraud
- Sending alerts, updates, notifications, and marketing content (with opt-out option)
- Improving Platform functionality and analytics
- Complying with legal and regulatory requirements under Indian law
4. DPDP Act Compliance
We adhere to the principles and obligations under the Digital Personal Data Protection Act, 2023, including:
- Processing Personal Data only for lawful and consent-based purposes
- Collecting only necessary data required for service delivery
- Ensuring reasonable security safeguards
- Allowing Users to withdraw consent
- Providing mechanisms for correction and deletion of Personal Data
- Maintaining transparency about data usage
- Notifying Users of significant changes to this Policy
Users may exercise their rights under the DPDP Act by contacting the designated Grievance Officer.
5. Legal Basis for Processing
Under the Digital Personal Data Protection Act, 2023, we process your Personal Data on the following grounds:
- Consent: You provide consent when registering, booking services, or submitting information.
- Purpose Limitation: Your data is processed only for legitimate, specified purposes.
- Necessity: Required to deliver Platform services you request.
- Legitimate Uses: For fraud prevention, security, system improvement, and dispute resolution.
- Legal Obligations: For compliance with Indian authorities, tax laws, or court orders.
You may withdraw consent anytime without affecting the lawfulness of prior processing.
6. Sharing of Your Personal Information
We may share Personal Data with:
- Service Providers, to allow them to deliver booked services
- Payment processors (we do not store card details)
- Hosting providers, IT vendors, SMS/email gateway providers
- Customer support and communication tools
- Regulatory or law enforcement authorities, when legally required
We do not sell or rent your personal information.
7. Cookies and Tracking Technologies
We use:
- Essential cookies required for Platform functionality
- Analytics cookies for performance and usage metrics
- Third-party cookies for certain integrated features
You may disable cookies in your browser, but some functionalities may not work properly.
8. Data Retention
We retain your data:
- As long as your account is active
- As required to provide booked services
- As necessary for accounting, taxation, or legal compliance
- After account deletion, most personal data is removed within 30–90 days
Some transaction or regulatory data may be retained as required by Indian law.
9. Data Security
We implement reasonable technical and organizational measures such as:
- Encryption
- Restricted access controls
- Secured servers
- Password-protected accounts
- Monitoring for unauthorized access
However, no system is completely secure, and we cannot guarantee absolute security.
10. Your Rights Under the DPDP Act
You have the right to:
- Access your Personal Data
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent
- Nominate another individual to exercise your rights
- Lodge complaints with our Grievance Officer
To exercise these rights, contact: vikash.bawa@pawandtail.in
11. Children’s Privacy
The Platform is intended for individuals 18 years or older. We do not knowingly collect data from minors.
12. Third-Party Links
Our Platform may contain links to external websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Platform signifies your acceptance of the updated version.
14. Contact & Grievance Redressal (Mandatory Under Indian Law)
Grievance Officer:
- Name: Vikash Bawa
- Email: vikash.bawa@pawandtail.in
- Address: MJ Astro Huskur Road Bangalore 560099
- Phone: 9632722483
For general support inquiries, contact: info@pawandtail.in